Master Tourism

Management des Destinations - MD
Entry requirements
Initial training : M1 Tourism or equivalent validated (240 credits obtained), selection on file, professional project and motivation interview. For direct entry into M2, experience in the destination management sector (DMO, Attractiveness Agency, CRT, CDT ...) is desirable as well as a mastery of project management, marketing and customer relations. Continuing education / professionalization contract / VAE: access on file, experience and professional project.
Benefits of the program
An opening on the world, on the tourism sector, a strong implication of the professionals, an innovative pedagogy centered on the student who values the challenges, the projects and which stimulates the autonomy [e-learning, entrepreneurship, learning by problems, visual thinking] and creativity. Students have the opportunity to write their work in English. The realization of an ePortfolio to record achievements, provide evidence of skills acquisition and carry validations. The location on the Val d'Europe home territory of Disneyland Paris and Villages Nature.
Acquired skills
Analyze sectoral issues: differentiate the strategies of the actors, identify the societal, technological and economic components of supply and demand - Work in a group project: lead a team, participate in the creation of knowledge - Manage a destination in all its complexity: knowledge of customers and markets, spatial planning, brand development, community management, digital strategy.
Registration details
Application of eCandidat and / or Study En France applications (Campus France).
Course venue
Institut Francilien d'Ingénierie des Services (IFIS) - 6/8 cours du Danube - 77700 SERRIS
Schedule of studies
semester 4: distance learning courses + 6 months internship in France or abroad OR entrepreneurship and incubation.
Your future career
The MD course introduces students to an understanding of the complex notion of "destination" that resembles an ecosystem and a network of actors. The governance, the valorization of the resources and tangible and intangible assets of the destination, its presence on the Internet and the social media, its strategy of development and innovation as well as the capacity to take into account all the actors are as much of elements discussed in this course. Students are involved in the destination development strategy (marketing, digital, brands, experience, tourism, etc.) via projects and case studies. They can pursue a PhD.
Professional integration
The rates of employment graduates as well as the average duration of job search are known thanks to follow-up surveys of the OFIPE, but especially the BYN network of the old ones and to LinkedIn. Students occupy the following positions: Consultant in charge of quality study, Communication and digital development officer, Marketing and PR consultant, Press officer, Marketing and communication, Account manager (groups, corporate, etc.), Production assistant , etc.
Study objectives
The M2 Management course of the Destination capitalizes on the former Master "Destination Management" and responds to the need to take into account the complexity of the development and tourism development of a tourist destination in the era of transformation. digital. It also responds to the emergence of new businesses in terms of tourism representation (representation agency, transfer of tourist offices, territorial marketing, etc.). This course trains students to the skill "Manage a destination in all its complexity". They are trained to act in a complex environment and understand governance issues and reason in terms of co-production of the destination with actors and tourists. They must be able to: Conceptualize a destination (Identify the contours and stakeholders of a tourist destination (actors, citizens, tourists), build the identity portrait of a destination); Understand the role of Destination Management Organizations (DMOs) and institutions (Purpose and legitimacy of an organization dedicated to Destination Management, estimate the added value of a DMO for the destination, guide the action on the reception, l experience and satisfaction of the tourist, Identify the levers for financing structures); Understand the challenges of sustainable destination governance (Design the challenges of network governance and its activation levers, design the Smart destination, analyze mobility); Understand the drivers of the "production of difference" (analyze the issue and relevance of a territorial brand, manage the brand, design the storytelling of a place, value the territory).
Major thematics of study
Project engineering, Marketing and customer relations, Knowledge of the tourism sector and its stakeholders, Information and communication, Understanding the tourism environment, Information, communication, monitoring and tourism data, Research and studies, Territorial marketing , branding, governance, planning.
Study organization
- Semestre 3 : enseignements de spécialisation (14 semaines – temps plein de 30h d’enseignement par semaine de septembre à décembre)
- Semestre 4 : enseignements de perfectionnement à distance + stage de 6 mois en France ou à l’étranger OU entreprenariat et incubation.
Modalité d'admission en FC :
sur dossier et entretien de motivation
Modalité d'admission en FI :
sur dossier et entretien de motivation
Modalité d'admission en Alternance :
Options
Business creation and entrepreneurship - Analysis and data processing - Culture and heritage - HRM and skills development - Associative life and animation. The options are pooled between M1 and M2, which favors inter-promotion exchanges. Students must choose an option in M1 and an option in M2.
International
The Master allows students to take part in mobility study within institutions that offer a course in tourism. Students from these institutions are welcomed as part of a semester in either M1 or M2: BCI/CREPUQ - Canada : Université du Québec à Montréal - Université du Québec à Trois Rivières - Université Laval MICEFA - USA : California State University (CSU) - Florida International University - New Mexico State University - Northern Arizona University - University of Connecticut - University of New Orleans - University of Waterloo - Bilateral agreement: Universidade Federal Fluminens (Brésil) - Universidad Externado de Colombia (Colombie) - Universidad Nacional de Colombia (Colombie) - Chonbuk National University (Corée du Sud) - Rikkyo University (Japon).Erasmus + : Complutense University of Madrid (Espagne) - Universidad de Cádiz (Espagne) - Universidad de Málaga (Espagne) - Universidad Ricardo Palma (Espagne) - Università degli Studi del Molise (Italie) - Università della Calabria (Italie) - Almaty Management University (Kazakhstan) - Voronezh State University (Russie)
Major thematics of Research
Research team : DICEN-Idf l and LVMT . The researcher's researcher's research focuses on the Smart destination (cities), tourism clusters and the attractiveness of destinations.
Partenariats :
Co-accréditation :
La licence est co-accréditée entre l’UPEC (Université Paris-Est Créteil) et l’Université Gustave Eiffel et rattachée à l’IAE commun aux deux universités, l'IAE Paris-Est.
Courses | ECTS | CM | TD | TP |
---|---|---|---|---|
Tourism ecosystem understanding Ce bloc de compétences doit permettre à l'étudiant d'Interpréter les mutations technologiques, économiques et sociétales qui affectent le secteur du tourisme et d'analyser les risques exogènes liés aux projets (géopolitiques, sanitaires, etc.). | ||||
Crisis Management Acquiring crisis-specific know-how that tourism actors may have to deal with, such as crisis typology, crisis communication and crisis resolution advice. Active pedagogy is supported by numerous case studies. Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 15h | ||
Geopolitics Learning the basic tools and skills needed for the geostrategic and geoeconomic analysis of tourism in order to produce relevant recommendations for public and private tourism actors in the context of their strategies, projects and actions. Active pedagogy is supported by numerous case studies. Langue de l'enseignementANGLAIS / ENGLISH | 1 | 18h | ||
Mobilities and Tourism Study of the modes of mobility of tourists to come to a destination (cruises, rail, air, road) and once on the destination (urban mobility, etc.). Analysis of transport networks and infrastructure, and on the occupation of the place by tourists. The student must be able to identify the levers of competitiveness of a destination related to infrastructures and mobility. Pedagogy by case study, site visits and project. Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 15h | ||
Post-Covid Tourism The Covid-19 health crisis has called into question the fundamentals of tourism. This course will analyze the two major challenges that represent both the post-covid world and the entry into the era of energy transition. Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 15h | ||
Information, communication, Data Ce bloc de compétences doit permettre à l'étudiant d'utiliser les TIC, d'interagir sur les réseaux sociaux de manière pertinente et de comprendre l'enjeu de la Data pour le tourisme.
Langue de l'enseignementFRANÇAIS / FRENCH | ||||
Applied digital communication Panorama of the techniques and tools needed to master its online presence (tools and canvas in design, identification of brand values, digital tools Google Font, colors, Noun project, etc.) - Building its online presence and understanding the composition of a web page (introduction to the code, the basics of a simple website (Java, HTML) - Analyzing the online presence (extract data from Twitter API + identify keyword recurrences, etc.) Langue de l'enseignementFRANÇAIS / FRENCH | 2 | 10h | 10h | |
Data and Tourism Analysis of the data in a tourist ecosystem to understand the interest of the tourist data for the tourist territories and actors; identify the types of tourist data; master the concepts of data (big data, open data, Smart data); understand the techniques (AI, process mining, business intelligence, machine learning), GDPR. Langue de l'enseignementFRANÇAIS / FRENCH | 2 | 10h | 10h | |
Data analyse Introduction to statistics of quantitative and qualitative surveys, processing of data under Sphynx; presentation of the importance of digital tourism data for the tourism sector Langue de l'enseignementFRANÇAIS / FRENCH | 2 | 15h | 10h | |
Generic skills Ce bloc de compétence doit permettre à l'étudiant de fédérer les complémentarités dans un groupe-projet en animant une équipe ou un groupe de travail (projet, crash-test) et de devenir force de proposition en contribuant qualitativement et scientifiquement à l'évolution de la profession et en adoptant une posture réflexive. | ||||
Job dating et recherche de stage | 1 | 26h | ||
Seminar and introduction to research The objective of the seminar is to understand the issues of the Event Industry (EI) for a territory and a destination. We explore the “MEI Boundaries”, we question the role of ICT and AI, and then we analyze the issue of the attractiveness driven by Events and assess the impacts of an event (economic, urban, media, etc.) and its environmental footprint. The objective of the seminar is to understand the issues of attractiveness for an EI-positioned destination and the relevance of such positioning. Langue de l'enseignementFrançais et/ou anglais | 1 | 12h | ||
General and touristic culture Students will have classes teachings (ethics and tourism) but especially will have the opportunity to follow FUN MOOCs or other e-learning platforms so that they can either fill their gaps or deepen elements of knowledge that are indispensable to their curriculum and professional project Langue de l'enseignementFrançais et/ou anglais | 1 | 6h | 15h | |
Challenge Crash-test Students must respond to an intensive week-long call for tenders sponsored by a tourism actor (company, territory, etc.). This exercise aims to develop work learning in stress, decision-making and problem-solving in constrained time, and oral and written communication. Langue de l'enseignementFrançais et/ou anglais | 1 | 30h | ||
Methodologie du travail universitaire This course is an introduction to research. It is designed to help students complete their various personal projects, particularly the thesis, in accordance with academic criteria. This course also aims to make students aware of the principles and specificities of research in the humanities and social sciences (rules, approaches, methods) and of research ethics. Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 6h | 6h | |
Certification (Langues, informatique,…) Free certification depending on student's needs Langue de l'enseignementFrançais et/ou anglais | 1 | |||
Culture and heritage Presentation of the economic impact of material & immaterial heritage Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 15h | 10h | |
Manage a destination Ce bloc de compétence doit permettre à l'étudiant d'agir dans un environnement complexe ; de comprendre les enjeux de gouvernance de la destination et de raisonner en termes de co-production de la destination avec les acteurs et les touristesiant | ||||
Brand management Creation,development and property right of a Brand Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 10h | 10h | |
Planning & Governance Planning tools and governance principles Langue de l'enseignementFRANÇAIS / FRENCH | 2.5 | 15h | 10h | |
Sales & performance management Innovation, sales mechanism brand revenue management Langue de l'enseignementFRANÇAIS / FRENCH | 2.5 | 15h | 10h | |
Destination Development strategy Building a strategic development plan for a destination Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 7.5h | 7.5h | |
Experience Marketing Study custommer experience Langue de l'enseignementANGLAIS / ENGLISH | 2 | 7.5h | 7.5h | |
Material & Immaterial Heritage Study of the setting in tourism of world heritage Langue de l'enseignementFRANÇAIS / FRENCH | 2 | 10h | 10h | |
Intelligence & innovation Study product and service innovation in other destination Langue de l'enseignementFRANÇAIS / FRENCH | 1 | 7.5h | 7.5h | |
Professional competence Ce bloc de compétence doit permettre à l'étudiant d'agir et de communiquer en professionnel à l'écrit comme à l'oral dans le cadre de ses études et dans le cadre de sa période en entreprise. | ||||
e-Portfolio Explain the notion of proof and trace of competence, follow-up of the student’s portfolio and the explanation of the evidence of competence Langue de l'enseignementFRANÇAIS / FRENCH | 2 | 9h | 20h | |
6 months internship The student will have to carry out a work placement of a duration of 6 months in France or abroad. He will also be able to start a business. Langue de l'enseignementFrançais et/ou anglais | 10 | |||
Portfolio de compétences | 10 | |||
Travail d'étude et de recherche | 10 |
Sylvain ZEGHNI
Academic coordinatorDelphine MONNIER
Academic secretaryIsabelle LE GOUILL
Master (en) Tourism
M1M2Management des Destinations - MD
Summary
- Degree
- Master (en)
- Field(s)
- Droit, Economie, Gestion
- Thematics of study
- Tourism
- How to apply
- Initial Education / Apprenticeship / Continuing Education / Recognition of prior learning
- Course venue
Institut Francilien d'Ingénierie des Services (IFIS) - 6/8 cours du Danube - 77700 SERRIS
- Departments and Institutes
- Institut Francilien D'Ingénierie des Services (IFIS)
Une formation de
Partenaire(s)